Guarantees

WG&R Exclusive Guarantees:

Furniture: 7-Day Satisfaction Guarantee – WG&R Furniture and WG&R Sleep Shop provide a 7-day satisfaction guarantee from the date of delivery or pickup on all furniture maintained in original condition. Within that 7-day period, WG&R allows one reselect per purchase. A reselection must be made within 14 days of the date of delivery or pickup. Customers returning any product for a reselect or refund will be assessed a service and handling fee equal to 10% of the original purchase price. Delivery charges are not refundable on returns. Upon expiration of the original 7-day period, merchandise is not eligible for return. All merchandise sold as “Closeout” is covered by the 7-day satisfaction guarantee, but has no manufacturer’s limited warranty. It’s that easy!

Bedding: 125-Day Comfort Guarantee – Bedding products are nonrefundable. However, customers purchasing non-clearance, non-closeout bedding sets along with a qualifying mattress protector will receive a 125-day comfort guarantee. This guarantee states that if after 30 days you are unable to adjust to the comfort and support level of your new mattress, you have up to 125 days from the date of delivery or pickup to reselect another mattress. The mattress set must be maintained in its original condition. Within that 125-day period, WG&R allows one reselect per purchase with a service and handling fee of 10% of the original mattress purchase price. That’s our comfort guarantee to help you Choose to Sleep Better!

$100 Low Price GuaranteesAt WG&R, we are so confident in our low price guarantee that if you find the exact item in a competitor’s ad on sale for less, bring in the ad and we’ll beat their price by $100 – no questions asked.  It’s our way of saving our valuable customers both time and money without the hassle.  In order to qualify, merchandise must meet the following guidelines:

  • Furniture and Sealy mattress sets must be advertised in a local competitor’s print ad and must be identical to merchandise on WG&R’s sales floor.
  • Customer must present the competitor’s print ad to receive the $100 Low Price Guarantee discount.
  • Competitor’s print ad will be honored within the featured sale date range. If no sale dates are stated, WG&R will honor the advertised price for 14 days after the ad’s release.
  • If the featured item is less than $100, WG&R will beat the competitor’s advertised price by half.
  • WG&R Sleep Shop $100 Low Price Guarantee is valid only on Sealy mattress sets.
  • Valid only on local competitors’ ads (competitor must advertise in the same trade area as WG&R).
  • Excludes Xtreme Values, Power Buys, Power Buy Express items, Price Saver Alerts, special purchases, door busters, floor samples, clearance, closeouts, Stearns & Foster, Sealy Optimum, Sealy Hybrid, and Tempur-Pedic.
  • Limit one discount per customer.

Clearance Items – All merchandise sold as “Clearance” or “Floor Sample” is “AS IS” and not eligible for return. The 7-Day Satisfaction Guarantee and 125-Day Comfort Guarantee do not apply to any of these items.

Custom Order Return/Cancellation – Return or cancellation of any custom ordered product will be assessed a service and handling fee equal to 20% of the purchase price. Delivery fees are not refundable on returns.

Original Condition – Original condition includes, but is not limited to the following: no signs of wear and tear, scratches, nicks, stains, pet hair, smoke damage or missing parts.

Product Damage Reporting – Customers must inspect the merchandise immediately upon pickup or delivery. Any visible damage must be reported to WG&R within 48 hours of the merchandise pickup or delivery.

Preauthorization – Any merchandise that is eligible for return must be preauthorized by WG&R. All merchandise will be thoroughly inspected at time of return and any merchandise that is not found to be in original condition will not be authorized. Please call the WG&R Customer Service Department toll free number for return authorization: 1-888-947-7782.

Errors & Omissions – We make every effort to ensure the information on our website is accurate and up-to-date. However, please note that our website may contain typographical errors or inaccuracies. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, photography, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law. Clearance items may vary by store.

Disclaimer – We make no representations and warranties that the WG&R Furniture website or the user content will be uninterrupted, secure or free from errors, viruses, or other harmful components or that emails sent from WG&R Furniture will be free of malware or other harmful components. No advice or information, whether written or oral, obtained by any user from us or the WG&R Furniture website shall create any warranty not expressly stated herein. You expressly agree that your use of the WG&R Furniture website is at your sole risk. WG&R Furniture will not be responsible for damages of any kind arising from the use of this website.